Updates

The shop regularly and announce the update 24 hours beforehand on my blog and via Instagram, as well as in my monthly newsletter (which you can sign up for on my blog). Please follow me there to keep abreast with what's coming to the shop! 

Payment and shipping

Prices are listed in pounds and payment is accepted via Paypal, allowing you to pay securely with a credit card, whether or not you have a Paypal account. Please contact me if you'd prefer to transfer funds directly.

Orders are processed and shipped within 5 business days of receiving payment. Delivery within the UK is via first class post and to the rest of the world via airmail. 

Please note that these methods do not include tracking and insurance so, in the unlikely event that your order gets lost en route, it will not be trackable or insured. Please contact me before making a purchase if you prefer your order to be shipped via registered post with tracking and insurance.

Depending on weight and size, lower rates may apply when two or more items are purchased.  International buyers are responsible for custom duties, taxes and fees by their government or postal service.

Exchanges and returns 

Every effort is made to photograph items true to colour but differences in monitor settings mean that they may vary slightly from how you view them onscreen; feel free to contact me before making a purchase if you have any questions regarding colour.

It's important to me that you are happy with your purchase and I'm very happy to work with you on your selection, so please feel free to ask any questions you have before making your purchase! If you change your mind about your order and would like to exchange or return it, please contact me within 14 days of receiving it and note that you will be responsible for any postage charges incurred.

In case of product faults, please contact me within 14 business days of receiving your order to organise a replacement or refund.

Product care

The materials used in woollenflower products have been carefully selected for both comfort and durability. If cared for properly, this product should keep you warm and cosy for years.

To wash woollen items, such as cowls and tweed pouches, soak for 30 minutes in tepid water with a squirt of wool wash added, then remove and replace the water to rinse clean. Remove excess water by rolling in a towel and squeezing gently, then lay flat to dry. Do not tumble dry or dry clean.